Terms and Conditions
Visfh Corp LLC (a company incorporated under the laws of Saint Vincent and the Grenadines) hereby provides an individual (hereinafter — the “Client”) access to the website eloxiumbroker.com (hereinafter — the “Website”) for the purpose of executing trading operations using the financial instruments made available by the Company, in accordance with the terms and conditions of this Client Agreement (the “Agreement”).
Unless otherwise stated in this Agreement, all services are provided by the Company through the Website.
1. General Provisions
1.1. The Client accepts this Agreement by registering and creating an Account on the Website. Acceptance of the Agreement constitutes full and unconditional consent to all its terms.
1.2. The place of service provision shall be Saint Vincent and the Grenadines.
1.3. The Privacy Policy and Cookie Policy published on the Website form an integral part of this Agreement.
2. Terminology
2.1. An Account is the Client’s account on the Website, required for authentication and access to the Personal Area.
2.2. Assets include stock indices, shares, commodities, and currency pairs available for trading using the financial instruments provided by the Company.
2.3. Account Balance refers to the total funds in the Client’s Account, excluding Open Trades. The Account Balance represents the Company’s financial obligation to the Client at any given time, unless otherwise specified.
2.4. Bonuses and Bonus Funds are funds credited by the Company to the Client’s Account to increase trading potential. Bonuses are not considered a financial obligation of the Company.
2.5. Withdrawal of Funds refers to the debit of funds from the Client’s Account and their transfer to the Client’s designated payment method.
2.6. A Demo Account is a virtual Client account on the Trading Platform, reflecting real-time results of operations. The Demo currency always matches the Real Account currency. Demo funds are not a financial obligation of the Company.
2.7. Deposits are monetary funds deposited by the Client into the Account.
2.8. A Closed Trade is a Trade whose expiration has been reached or which has been closed by the Client.
2.9. A Quotation (Quote) is the digital value of an Asset at a given moment.
2.10. The Client’s Personal Area is a restricted-access section of the Website where the Client, upon authorization, may use the Company's services.
2.11. A Log File contains system information regarding the Company Server and Client actions.
2.12. A Multiplier is the ratio between the Trade Volume and the investment amount assigned by the Client at the opening of a Trade under CFD Trading Mechanics. The Multiplier cannot exceed 10.
2.13. A Non-Trading Operation includes Deposits, Withdrawals, and other operations not classified as Trading.
2.14. Trade Volume is the product of the Client’s investment and the Multiplier assigned to it.
2.15. An Open Trade is a Trade that has not yet reached expiration or has not been manually closed by the Client.
2.16. A Payment System Provider is a company that provides online services for processing electronic payments.
2.17. A Client’s Real Account (Account) is a special account on the Trading Platform that reflects, in real time, the results of non-trading operations, open and closed trades, and all other changes in the Company’s financial obligations toward the Client. Possible account currencies include: Brazilian Real.
2.18. A Trade Operation is executed against the corresponding opposite Trade action with the same identification number.
2.19. The Company Server is a software and hardware system that provides real-time quotation streams and processes Client Trade Orders.
2.20. Trading Activity refers to the Client’s actions involving Deposits, Withdrawals, execution of Trade Operations, crediting of Account Balance, and activation of Bonuses.
2.21. A Trade Order is the Client’s instruction to execute a Trade under specified conditions.
2.22. Trading Mechanics refer to derivative financial instruments based on Assets provided on the Trading Platform, which do not involve the actual acquisition of the Asset.
2.23. Trading Volume refers to the total sum of all Client investments in Trades executed since the last Deposit.
2.24. Expiration is the moment a Trade is executed and considered closed.
3. Trading Mechanics
The following Trading Mechanics are available to the Client:
3.1. Fixed Time Trades
3.1.1. When opening a Fixed Time Trade, the Client specifies the Asset, investment amount, direction of chart movement, and closing time.
3.1.2. The Trade closes automatically at the chosen closing time.
3.1.3. If, at the moment of closing, the current Quotation of the chosen Asset is higher than at the opening, and the Client selected the “up” direction, the Trade is considered profitable. Conversely, if the Quotation is lower than at opening and the “down” direction was selected, the Trade is also considered profitable.
3.1.4. The profitability of a Trade is fixed and depends on the selected investment amount, Asset, and execution time. The Client’s profit is determined as the profitability percentage multiplied by the investment amount.
3.2. When opening a Trade, the Client indicates the Asset, the investment amount, and the direction of chart movement.
4. Client Registration and Verification
4.1. The registration procedure is mandatory for the Client.
4.2. To register on the Website, the Client must perform the following actions:
— enter their email address and create a password;
— accept the terms and conditions of this Agreement.
4.3. By accepting this Agreement, the Client confirms that they:
— are a legally capable adult;
— have read and agreed to the terms of this Agreement.
4.4. To ensure the legality and security of the services provided, the Company conducts a verification procedure (KYC). For this purpose, the Company may request the Client to submit photographs of:
— the passport page containing the photo and personal information; or
— an identity card (front and back); or
— a driver’s license.
The Company may also request recent utility bills, bank statements, scanned copies of bank cards, or other documents if previous documents do not allow complete identification or payment verification.
4.5. Verification is completed within 20 minutes from receipt of all required documents. The Company reserves the right to extend this period to up to 7 calendar days in exceptional cases.
4.6. If the Client unjustifiably refuses to provide requested verification documents, the Company may suspend Account services and subsequently block the Account. The Company may refund deposited funds using the registration data provided or hold the funds until verification is completed.
4.7. For identity confirmation, the Company may request a video conference with the Client.
4.8. By registering on the Website, the Client agrees to receive Company communications, including promotional emails, phone calls, and SMS. The Client may opt out of emails at any time via the unsubscribe link or through the Personal Account interface. Phone and SMS opt-outs may be done through Support. The Company will process such requests promptly, except for transactional notifications.
4.9. The Client is permitted to register only **one** Account. If the Company identifies multiple Accounts connected to the same Client — through IP address, device, electronic wallet, or other indicators — trades may be canceled and Accounts blocked. Funds in such Accounts are not considered Company obligations. The Client may be asked to choose a primary Account. Deposits to secondary Accounts will not be refunded and no compensation will be given for profits or losses.
4.10. If no trading activity occurs for 90 consecutive days, a monthly non-refundable subscription fee of USD 30 / EUR 30 (or Account currency equivalent) will be charged until funds are depleted or activity resumes.
4.11. If no trading activity occurs for 6 consecutive months, the Company may debit all funds from the Account. Subscription fees continue to be charged from these debited funds.
4.12. Account funds remain subject to subscription fee deductions as described in clause 4.10.
5. Procedure for Performing Non-Trading Operations
5.1. The official methods for depositing and withdrawing funds are those listed on the Company’s website. The Client assumes all risks associated with the use of payment systems, including payment of commissions and currency conversion fees charged by Payment System Providers.
If the Client deposits funds in a currency different from the Account currency, the credited Deposit amount will be calculated using the exchange rate defined by the Payment System Provider.
Depending on the Client’s country, residence, payment method, and operation type, the Company may charge a deposit and/or withdrawal fee.
The Company is not responsible for delays or failures in completing payments caused by payment system errors. Clients experiencing payment system issues must contact the payment system’s support service and also notify the Company.
5.2. To deposit funds, the Client uses the internal interface of eloxiumbroker.com. The minimum Deposit is USD 15 / EUR 15 or equivalent. The Company may reduce the minimum deposit requirement in certain countries or during promotions.
5.3. Depositing funds using third-party payment details is strictly prohibited.
5.4. If fraud indicators are detected after funds are deposited, the Company reserves the right to cancel such transactions and block the Client’s Account.
5.5. To withdraw funds, the Client submits a withdrawal request using the internal interface of eloxiumbroker.com. The minimum withdrawal amount is USD 30 / EUR 30 or equivalent. This limit may be reduced in certain jurisdictions.
5.6. After a withdrawal request is submitted, the requested amount will be debited at the moment of processing. Withdrawal payments are non-refundable.
5.7. The Client is solely responsible for the accuracy of withdrawal details provided.
5.8. Withdrawal requests are processed within 3 business days. Receipt time depends on the processing speed of the payment system. Withdrawal limits applied on eloxiumbroker.com are:
— No more than $1,000 or currency equivalent per day;
— No more than $6,000 or currency equivalent per week;
— No more than $24,000 or currency equivalent per month.
These limits may vary depending on the withdrawal method. Exact limits can be obtained through Customer Support.
5.9. After prior notice, the Company’s security department may delay a withdrawal request for up to 10 business days.
5.10. Withdrawals must be made using the same method and account used for depositing funds. If technically impossible, the Client must provide an alternative method, with matching registered personal details. Proof may be required.
5.11. To comply with international AML regulations, the Company may request additional documentation to confirm account ownership and identity. Failure to comply may result in withdrawal refusal.
5.12. If the Client appears to be using the Account for currency exchange between payment systems, withdrawals may be denied.
5.13. If the Client deposits funds and then withdraws them before their Trading Volume exceeds twice the Deposit amount, a 30% withdrawal fee will apply — based on either the Account Balance or the last Deposit amount, whichever is higher.
5.14. The Company is not responsible for actions of third-party intermediaries involved in payment operations.
5.15. The Company’s financial liability for Deposits begins when Client funds are received in the Company’s bank/payment accounts.
5.16. The Client is entitled to **one free withdrawal** every 24 hours. Additional withdrawals within the same period will incur a **10% fee** on the withdrawal amount.
5.17. Company liability for withdrawals ends when funds leave the Company’s bank/payment accounts.
5.18. If technical errors occur in financial transactions, the Company may reverse such transactions and correct Trade results accordingly after internal investigation.
5.19. The Company may impose a withdrawal limit equal to the total Deposits made by the Client in the previous 30 days.
5.20. If fraud is suspected, the Company may block the Account for up to 10 business days without notice. If fraud is confirmed, the Company may permanently block the Account and deduct damages and illicit profits.
6. Quotations
6.1. The Client acknowledges that the only reliable source of price data is the Company Server. Displayed charts may not always match server prices due to connection instability.
6.2. Charts on the Trading Platform are indicative only. The Company does not guarantee that a Trade will execute at the price shown on the chart.
6.3. Asset quotations on the platform are calculated as: (bid + ask) / 2.
6.4. If a Trade executes at an off-market price, the Company will correct the result or cancel the Trade.
7. Trade Execution Procedure
7.1. Client Trade Orders are processed as follows:
7.1.1. The Client creates a Trade Order, which is checked for correctness on the Platform.
7.1.2. The Order is transmitted to the Server for a second validation.
7.1.3. After validation, the Order is executed and results are transmitted back to the Platform.
7.2. Execution time depends on communication quality and market conditions. Under normal market conditions, execution time is typically 0–4 seconds.
7.3. Opening Trades
7.3.1. Minimum investment: $1 / €1 or equivalent. Maximum: $4,000 / €4,000 or equivalent.
7.3.2. A Trade Order may be rejected if:
— it is submitted before the first quotation after market open; or
— there are insufficient funds to open the Trade.
7.3.3. Trade Orders may also be rejected in abnormal market conditions.
7.3.4. A Trade is considered opened once it appears in the server log with a unique ID.
7.4. Closing Trades
7.4.1. A Trade closes using the Asset quotation on the Server at closing time.
7.4.2. A Trade is considered closed once the corresponding server log entry appears.
7.5. The Company may limit the number of Trades per minute/hour/day.
7.6. The Company may change profitability percentages, investment limits, and expiration times.
7.7. Hardware/software failures, unstable internet, power outages, exchange failures, hacking attempts, and force majeure may invalidate Trades.
8. Expirations
8.1. The following expiration modes apply to Trades:
8.1.1. “Intraday” — any expiration within the same trading day, except for the first and last 5 minutes of the session.
8.1.2. “Long-term” — any expiration longer than an intraday timeframe.
8.2. The Company may reduce the number of available expiration times during periods of high volatility or low liquidity.
8.3. Expirations may be temporarily restricted during major economic news releases or abnormal market conditions.
9. Asset Trading Conditions
9.1. The Asset list and available expiration times are defined by the Company.
9.2. The Company may change Asset Trading Conditions without prior notice, including but not limited to:
— Profit percentages
— Expiration times
— Asset availability
— Minimum and maximum investment amounts
9.3. The Company may temporarily disable an Asset during abnormal volatility or technical instability.
9.4. Asset profitability (payout) may vary depending on market conditions, liquidity, or risk parameters.
9.5. The Company does not guarantee that certain Assets will be available at all times.
9.6. The Client is responsible for monitoring the conditions of each Asset before opening a Trade.
10. Bonuses
10.1. Bonuses are optional and granted at the Company’s discretion.
10.2. By accepting a Bonus, the Client agrees to its individual Terms, including Trading Volume requirements.
10.3. Unless stated otherwise, the required Trading Volume = (Bonus Amount × 35).
10.4. The Company may revoke a Bonus at any time if misuse or abuse is suspected.
10.5. The Client may request a Bonus removal, but this may result in cancellation of profits earned using Bonus funds.
10.6. Bonus rules apply regardless of Account type or jurisdiction.
10.7. Withdrawals may be restricted until all Bonus conditions are met.
10.8. The Company may deny Bonuses to Clients who violate AML, KYC, or general security rules.
11. Risks
11.1. The Client acknowledges that Trading involves high financial risk and may result in partial or complete loss of invested capital.
11.2. The Company does not provide investment, financial, or trading advice. All Trades are executed at the Client’s discretion and responsibility.
11.3. Past performance is not a guarantee of future results.
11.4. High volatility or market gaps may cause execution delays or unexpected results.
11.5. Technical failures (internet, device, server overload, exchange downtime) may affect execution speed.
11.6. The Client is solely responsible for managing risk and understanding Trading mechanics before investing.
12. Account Security
12.1. The Client is responsible for keeping login credentials confidential.
12.2. The Company is not responsible for losses resulting from unauthorized access caused by:
— Weak passwords
— Sharing login details
— Malware, viruses, spyware on the Client’s device
— Public or insecure Wi-Fi connections
12.3. The Company may require two-factor authentication (2FA) in certain cases.
12.4. If unauthorized access is suspected, the Client must immediately notify the Company.
13. Inactivity
13.1. A Client Account is considered inactive if no Trading or Deposit occurs for 90 days.
13.2. An inactive Account incurs a maintenance fee of $25/month or equivalent.
13.3. The fee is deducted automatically from the Account Balance.
13.4. If the Account Balance reaches zero, the Company may close the Account.
13.5. The Client may request reinstatement of an inactive Account by contacting Support.
14. Account Termination
14.1. The Company may terminate or suspend a Client Account for any of the following reasons:
— Violation of these Terms
— Providing false personal information
— Abusive trading behavior
— Attempted fraud
— Chargebacks
— Abuse of Bonuses or promotions
— Suspicion of money laundering or terrorist financing
14.2. Upon termination, all Wins or funds obtained through fraudulent or abusive activity may be canceled.
14.3. If Account termination is due to AML or fraud, the Company may withhold funds until investigation is completed.
14.4. The Company may notify regulatory authorities if illegal activity is confirmed.
15. Legal Information
15.1. The Company operates under applicable international business laws and complies with AML/KYC regulations.
15.2. The Client agrees to provide accurate personal information for verification.
15.3. The use of VPNs, anonymizers, or falsified documents may result in Account closure.
15.4. The Company may request documents at any time to confirm identity, source of funds, or payment method ownership.
15.5. Failure to provide required documentation may result in Account suspension or termination.
16. Tax Responsibilities
16.1. The Client is responsible for complying with their local tax obligations.
16.2. The Company does not provide tax advice or calculate tax liabilities.
16.3. The Company may provide account statements upon request for tax reporting purposes.
17. Communication
17.1. The Company uses the following channels to communicate with Clients:
— Email
— Internal platform notifications
— Support chat
— Social media (for announcements only)
17.2. The Client must ensure that emails from the Company domain are not blocked or filtered as spam.
17.3. Support is available 24/7 unless stated otherwise.
18. Customer Support
18.1. The Company provides Support through the contact methods listed on the official website.
18.2. The Client agrees to communicate respectfully with Support staff. Abusive, threatening, or inappropriate behavior may result in Account restrictions.
18.3. Support may require verification of identity before providing assistance related to Account access or financial operations.
18.4. Support response times may vary depending on volume and complexity of the request.
19. AML (Anti-Money Laundering) Policy
19.1. The Company strictly follows international AML standards and actively prevents money laundering, terrorism financing, and financial fraud.
19.2. The Client must comply with all AML requirements requested by the Company.
19.3. The Company may request documentation such as:
— Government-issued identification
— Proof of address
— Proof of payment method ownership
— Source of funds documentation
19.4. The Company may report suspicious activity to the appropriate authorities.
19.5. The Company may freeze or block an Account while AML investigations are being conducted.
19.6. Funds from illegal or unidentified sources will not be accepted and may be confiscated.
20. KYC (Know Your Customer) Policy
20.1. The Company applies strict KYC verification procedures to confirm each Client’s identity.
20.2. KYC verification may be required at any time, including but not limited to:
— Before withdrawals
— After large Deposits
— During Account reviews
— If suspicious behavior is detected
20.3. Failure to complete KYC may result in:
— Withdrawal delays
— Account restrictions
— Suspension of operations
— Termination of the Account
20.4. The Client must submit clear and valid documents. Counterfeit, edited, or illegible documents will be rejected.
20.5. The Company may request additional verification methods such as:
— Live facial verification
— Video call verification
— Additional proof of address or ownership
20.6. KYC documents must match the Client’s registration data. If discrepancies exist, the Company may request updated documents or deny verification.
21. Privacy Policy
21.1. All Client data is stored securely and processed according to applicable data protection laws.
21.2. The Company collects only the necessary data to provide services, improve operations, and comply with legal obligations.
21.3. The Company may share Client data with:
— Regulatory authorities
— Payment service providers
— Financial institutions
— Fraud prevention services
21.4. The Company will not sell or disclose Client data for commercial purposes without consent.
21.5. The Client may request a copy of their stored personal data at any time.
21.6. The Client may request to delete their personal data, except information required for legal compliance.
22. Cookies Policy
22.1. The Company uses Cookies to improve platform functionality and user experience.
22.2. Cookies help with:
— Login sessions
— Saving platform preferences
— Analyzing performance
— Fraud prevention
22.3. The Client may disable Cookies in browser settings, but some platform functions may not work properly.
22.4. The Company may use analytical tools that collect anonymous usage data.
23. Intellectual Property
23.1. All materials on the website and platform—including logos, trademarks, interface elements, charts, texts, and algorithms—are the exclusive property of the Company.
23.2. Unauthorized use, reproduction, distribution, or modification of any materials is strictly prohibited.
23.3. The Client may use the platform only for personal Trading activities; commercial redistribution or reselling is not allowed.
23.4. The Company retains full rights to the Trading Platform architecture, algorithms, and software.
24. Limitation of Liability
24.1. The Company is not responsible for losses caused by:
— Market volatility
— Economic news releases
— Exchange failures
— Internet outages
— Local device problems
— Firewall or antivirus conflicts
— Trading errors made by the Client
24.2. The Company does not guarantee:
— Continuous platform availability
— Absence of technical interruptions
— Stable or predictable market conditions
— Profitability of trading operations
24.3. Maximum liability of the Company, under any circumstances, is limited to the amount of the Client’s last Deposit.
24.4. The Company is not responsible for indirect, incidental, or consequential damages.
25. Force Majeure
25.1. The Company is not liable for failure to fulfill obligations in case of force majeure events such as:
— Natural disasters
— War or military conflict
— Government restrictions
— Global internet outages
— Bankruptcy of liquidity providers
— Strikes, riots, or civil disturbances
25.2. During force majeure, the Company may freeze operations, cancel Trades, or restrict Account activities.
25.3. The Company will notify Clients when force majeure circumstances occur.
26. Changes to Terms
26.1. The Company may modify these Terms at any time.
26.2. Updates will be published on the official website.
26.3. Continued use of the platform implies acceptance of updated Terms.
27. Governing Law
27.1. These Terms are governed by international commercial laws and the jurisdiction where the Company is registered.
27.2. Any dispute shall be resolved through arbitration or mediation chosen by the Company.
28. Final Provisions
28.1. By creating an Account, the Client acknowledges full understanding and acceptance of these Terms.
28.2. If any clause is deemed invalid by legal authorities, the remaining clauses shall remain fully enforceable.
28.3. These Terms constitute the complete agreement between the Client and the Company.
